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Complaint Handling Process

Bank of Baroda (UK) Limited Complaints Procedure

Point of Contact for Complaints Handling

Our commitment to you

At Bank of Baroda (UK) Limited each of our customers is important to us and we believe you have the right to a fair, swift and courteous service at all times.

When we receive your complaint, we will deal with it promptly, effectively and in a positive manner.

  • We will acknowledge your complaint promptly.
  • We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.
  • We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.
  • If more than 8 weeks from the date of your complaint has past and you haven't received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to:

Financial Ombudsman Service (FOS)
South Quay Plaza
183 Marsh Wall
London, E149SR

You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.

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