Bank of Baroda (UK) Limited Complaints Procedure
Point of Contact for Complaints Handling
Our commitment to you
At Bank of Baroda (UK) Limited each of our customers is important to us and we believe you have the right to a fair, swift and courteous service at all times. When we receive your complaint, we will deal with it promptly, effectively and in a positive manner.
Bank of Baroda (UK) Limited Complaints Procedure
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1) We will acknowledge your complaint promptly.
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2) We will investigate your complaint and endeavour to send a final response to you within 8 weeks (15 working days in case of payment related complaints) of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.
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3) We will endeavour to send a final response to you within 8 weeks (15 working days in case of payment related complaints) of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response. You have the right to complain to the Financial Ombudsman in this case and we will provide you the contact details of the Financial Ombudsman Service.
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4) If more than 8 weeks (15 working days in case of payment related complaints) from the date of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to:
Financial Ombudsman Service
Harbour Exchange Square, Isle of Dogs, London E14 9SR
Website: www.financial-ombudsman.org.uk
E-mail- complaint.info@financial-ombudsman.org.uk
You must refer your complaint to the Financial Ombudsman Service within 6 months of the date on the final response.