Complaint Handling Process

Bank of Baroda (UK) Limited Complaints Procedure

Point of Contact for Complaints Handling

• Contact Person:Anil Chalana
• Address:32, City Road, London, EC1Y 2BD
• Phone:+44(0) 20 3630 0252
• Email:uksub@bankofbaroda.com

Our commitment to you

At Bank of Baroda (UK) Limited, each of our customers is important to us and we believe you have the right to a fair, swift and courteous service at all times. When we receive your complaint, we will deal with it promptly, effectively and in a positive manner.

Bank of Baroda (UK) Limited Complaints Procedure

• We will acknowledge your complaint promptly.
• We will investigate your complaint and endeavour to send a final response to you within 8 weeks (15 working days in case of payment related complaints) of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.
• We will endeavour to send a final response to you within 8 weeks (15 working days in case of payment related complaints) of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response. You have the right to complain to the Financial Ombudsman Service in this case and we will provide you the contact details of the Financial Ombudsman Service.
• If more than 8 weeks (15 working days in case of payment related complaints) from the date of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can contact the Financial Ombudsman Service by:
  1. Post: Harbour Exchange Square, Isle of Dogs, London E14 9SR
  2. Online:https://www.financial-ombudsman.org.uk/
  3. Email: info@financial-ombudsman.org.uk

You must refer your complaint to the Financial Ombudsman Service within 6 months of the date on the final response.