Treating Customers Fairly

TCF Customer Statement

Bank of Baroda (UK) Limited Committed to treating our Customers fairly

At Bank of Baroda (UK) Limited, we are committed to offering our Customers the highest possible standards of service. In doing so, we are pleased to support the Financial Conduct Authority ( formerly Financial Services Authority )initiative ‘Treating Customers Fairly’.

We recognise that both we and our Customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our commitment to you

We will

  • Provide you with clear information about the products and service we offer, including fees and charges
  • Ascertain your individual needs, preferences and circumstances prior to establishing business relationship with you
  • Encourage you to ask if there’s something you don’t understand
  • Give you access to a formal complaints procedure should you become unhappy with our service

How you can help us
  • To help us give you the most appropriate advice, we will ask you to
  • Tell us as much as possible about your income and outgoings, to enable us to properly assess your requirements
  • Let us know about changes in your circumstances
  • Let us know if there is any aspect of our service, or of a product we have discussed that you don’t understand
  • Tell us if you think there are ways we can improve our service

For feedback please forward your communication to:

The Deputy Managing Director,
Bank of Baroda (UK) Limited
32 City Road
London - EC1Y 2BD

e-mail :

Fax : +44 (0) 207 457 1515

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