News Detail

News Detail

NOTICE TO CUSTOMERS - On Temporary Changes Proposed in Services offered by our Branches w.e.f 03/04/2020 due to on going Coronavirus (COVID-19) Situation

April 03, 2020
NOTICE TO CUSTOMERS - On Temporary Changes Proposed in Services offered by our Branches w.e.f 03/04/2020 due to on going Coronavirus (COVID-19) Situation

NOTICE TO CUSTOMERS:

Due to the ongoing Coronavirus (COVID-19) situation and considering the shortage of staff availability in all our branches and also to comply with UK Government's present Health Guidelines and other regulatory requirements, physical entry of customers to the branches may be restricted except for cash services. Other services at branches such as RF2I request, account enquiry, transfer requests, etc., may be rendered by accepting such requests, along with your mobile numbers, through the dropbox facility made outside/away from the main banking hall. Such requests received through drop box would be processed after verifying the mobile/contact numbers with our bank records and your identity by asking you security questions over your registered contact number with us.

Access to your banking services will still be available through Internet Banking and Debit Cards.

We hope you understand and we regret for any inconvenience this may cause to you.

The effective date of resuming the services to nomality will be notified to you on our website. 

 

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