Bank of Baroda Complaints Procedure

Point of Contact for Complaints Handling:

Contact Name: Parsottam Jagabhai Bhaliya

Address: 32, City Road, London – EC1Y 2BD, UNITED KINGDOM
Phone: 44 020 74571515
Fax: 44 020 74571523
Email: dce.uk@bankofbaroda.com

Our commitment to you

At Bank of Baroda each of our customers is important to us and we believe you have the right to a fair, swift and courteous service at all times.

When we receive your complaint, we will deal with it promptly, effectively and in a positive manner.

1.

We will acknowledge your complaint promptly.

2.

We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.

3.

We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.

4.

If more than 8 weeks from the date of your complaint has past and you haven't received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to:

Financial Ombudsman Service (FOS)
South Quay Plaza
183 Marsh Wall
London
E149SR

You must refer your complaint to the Financial Ombudsman within 6 months of
the date on the final response.

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